Five Guidelines for Developing
Customer-Friendly Websites

Prepared for

November 2006

By

11419 Sunset Hills Road
Reston, VA 20190
1-800-MAXIMUS
www.maximus.com

CKF National Program Office
Southern Institute on Children and Families
500 Taylor Street, Suite 202
Columbia, SC 29201
803-779-2607
www.coveringkidsandfamilies.org

Covering Kids & Families is a national program supported by
the Robert Wood Johnson Foundation with direction provided
by the Southern Institute on Children and Families.